Telecom operators are clearly under pressure.
We are shifting from an era where building,
spending capex,
acquiring as many networks as possible has been the standard
to an era where operational performance matters more.
It's now all about savixing your customers the
right way and operationally being successful.
This is a massive shift in the market and it's one where data and
intelligence around the data becomes critical to our telecom operators.
Autonomous networks is really all about saying you have
a digital twin in the form of your GIS and that's great,
but that's not enough.
You need to wrap that digital twin in observability,
what's going on on your network,
what are the actionable insights you have about that network,
and then putting that into workflow.
How do I do that?
I ask someone in the field to go and do the work.
And it's about taking that work and
making sure that it is done correctly,
right first time,
and taking the learnings from that and about
the physical network that we've just repaired,
deployed,
and putting that back into your digital twin.
And so the autonomous network is not
just about individual point solutions.
It's about saying how can I close the loop between all of those pieces
so that I get the result of a network that is continuously updated,
that I can operate at lower cost,
at higher efficiency,
and therefore my business does better.
When I talk to our customers,
what always comes up is all of them are obviously
on a journey towards this autonomous networks.
It's very clear in the market that this introduction
of AI in processes and becoming agentified
is something that's coming that's on its way.
What is really important is in the end,
the autonomous network needs to bring better quality service,
better,
faster delivery of that service in the best possible way,
which ultimately is all about the customer experience.
If a customer wants to be connected to your
network or if there is a problem with your network,
these agents will be able to act much faster.
So the impact for the customer in the end
is where a lot of the savings will happen.
