We'll have a look at what the administrator has to do.
So the admin would have Ticket Manager and admin tabs available
to them where they can update technician hours so that you know who
you're assigning your tickets to and when they're on the clock.
And you can also add users to the system here and add them
to different user groups and assign them different roles.
Reporting is available as well.
But our standard out of the box reporting is relatively simple.
It can be extended,
but it's CSV and PDF reports.
Again,
that can be configured and extended to supply more.
But also we have customers who use this system who are plugging
in their business intelligence reporting tool of choice.
A lot of times it's the Microsoft Microsoft Microsoft Office.
Microsoft Microsoft Office of Business Intelligence
Reporting or it could be something like a Tableau,
but they connect directly to Postgres
and generate the reports they like.
