Music
So, TELUS, we are telecommunications.
We do all your standard, you know,
home phone, internet,
TV, but we've also ventured off into healthcare,
into home security,
mobility and so forth.
We started using the product in 2015 and
around that time we did a check to see,
you know,
how many pieces of software we're using in the
company and every team was using something different.
We really tried to rein that in and get all
the different teams to use the IQGeo software.
We have about 4,000 active users using the IQGeo product.
Teams that never thought they would use GIS
are now using GIS and it's so simple to use.
With TELUS,
we just have it as a Chrome-based app.
We've actually integrated that right into then our Fieldforce tool.
So,
when technicians get a job ticketed to them,
there'll be a link similar to maybe Google Streets.
They'd click on that street and it will then throw them
over into the IQGeo product and they can see the TELUS data,
their customer,
you know, their connection point and so forth.
So, that has really enabled the team.
Previously,
our legacy tool,
it was more of something cable repair might have,
but you had to load packets for the area,
download it to your laptop.
Traditionally,
if the assignment was wrong,
you would just call a 1-800 number.
Someone on the other end would try to help you solve that.
So,
we're really trying to enable our field technicians
and there's been a great success with that.
They've really adopted the tool really well.
One thing that the technicians help us out
with a lot is capacity on our terminals,
right?
Or maybe adding a drop to a terminal that's full.
You know,
can we splice in more count to that terminal?
So,
the team I talked to last week,
they mentioned it could take a year to add count to a terminal.
Now, we're doing it in seven days.
Fast forward,
here we are 2019. All of our engineers,
they're all using the IQGeo product.
The IQGeo product has really changed the way that we do business.
